Complete your business verification on Wolt

We’re required to keep business verification information accurate and up to date.

Even if you’ve worked with Wolt for years, we may still need to review or update your business, ownership, representative, or payout information.

We may need information about people who own, control, manage, or represent your business.

This can include:

• Business owners

• Ultimate beneficial owners

• Authorized representatives

• Contract signatories

• Board members or directors

• People acting on behalf of the business

An ultimate beneficial owner, or UBO, is a person who ultimately owns or controls the business. This is usually someone who owns 25% or more of the business, or someone who otherwise has control over it.

If no one owns 25% or more, we may need information about senior managing officials instead. For a full breakdown of what each person may need to provide, log in to the Merchant Portal.

Yes. Payments from your sales on Wolt are processed through a separate licensed e-money and payment institution. To operate under EU law, licensed payment institutions must follow anti-money laundering and counter-terrorist financing rules, including requirements based on European anti-money laundering legislation.

Please upload clear, complete documents.

Before you submit, check that your documents are:

• Valid and not expired

• Clear and easy to read

• In color, where required

• Not cropped

• Not edited

• Not screenshots or photos of a screen

• Showing all corners and edges

• Showing the full name and address, where proof of address is needed

• Showing the account holder name, IBAN or account number, and bank details, where bank verification is needed

• Uploaded as JPEG, PNG, or PDF, where accepted

For two-sided ID documents, upload both sides.

Driver’s licenses are not generally accepted for remote identity verification.

Requirements can vary by country. Please check the Merchant Portal or your local document guidance for the documents accepted in your country.

Go to the Merchant Portal

Business verification is the process we use to confirm information about your business and the people linked to it.

This can include your business registration details, ownership information, authorized representatives, ID documents, proof of address, and payout bank account details.

KYC means “Know Your Customer.” It usually refers to verifying the identity of people.

KYB means “Know Your Business.” It refers to verifying a business, including its registration, ownership, and representatives.

For business accounts, we may need both.

We need to understand who owns or controls the business.

This is part of the checks we’re required to complete for regulated payment services. It also helps us reduce fraud risk and keep payout information accurate.

The person completing verification should be allowed to act on behalf of your business.

This could be a business owner, legal representative, authorized signatory, or another person with valid authority.

If the person is not listed in official company records, we may ask for a power of attorney or another document that shows they can act on behalf of the business.

Please update the business representative details in the Merchant Portal.

We may ask for documents showing that the new person is allowed to act on behalf of the business.

Accepted documents may include utility bills, bank statements from regulated banks, official government documents, rental or lease agreements, residence documents, or national ID cards where the address is shown.

The document usually needs to show the person’s full name and residential address. It must also be recent, usually within the last 3 months, unless a local exception applies. Requirements can vary by country.

A document may be rejected if it is unclear, expired, cropped, edited, missing required information, or in the wrong format.

For example, we usually cannot accept screenshots, photos of screens, cropped bank statements, photos of bank cards, or documents that don’t show the required name, address, account, or issuer details.

Go back to the Merchant Portal to see what needs to be fixed.

If business verification is not completed by your deadline, we may need to take steps to limit your account.

The standard process is:

• Your payouts may be paused.

• Your business may be set as inactive on Wolt.

We’ll contact you before these steps happen and explain how to complete business verification.

You can still complete the process after a restriction is applied. Once your submission is reviewed and approved, we’ll review whether your payouts and account status can be updated.

Please contact your local Wolt Support team as soon as possible if you need help.

Support can guide you through the process, but they can’t override compliance deadlines unless a formal exception has been approved.

Complete the missing verification steps in the Merchant Portal.

Once we review and approve your submission, we’ll review whether your payouts can resume.

We use your information to complete business verification, meet regulatory requirements, reduce fraud risk, and verify payout account details.

We handle your data securely and keep it only for as long as we are required to.

Contact your local Wolt Support team.

If you usually work with a Wolt account manager, you can also contact them for help with the process.

Before contacting support, please check the Merchant Portal. It will show which steps are still incomplete and what we need from you.