How a POS integration simplifies your restaurant’s daily operations
Learn how a Wolt POS integration works, what it changes for your restaurant, and how to connect your POS system to simplify daily operations.
Overview
- What is a POS system?
- What is a POS integration?
- What is middleware?
- What changes after you connect your POS?
- What doesn’t change
- Before you get started
- How long does setup take?
- Ready to connect your POS?
If you use a point-of-sale (POS) system to run your restaurant, you can connect it with Wolt either directly or through one of our middleware providers.
A POS integration helps your orders, menus, and business information stay in sync automatically, so you spend less time updating multiple systems and more time serving customers.
In this guide, we'll explain what a POS integration is, how it works, what changes in your daily operations, and how to get started.
What is a POS system?
A point-of-sale (POS) system is where you manage your restaurant's day-to-day operations. It helps you:
Take and manage orders
Track sales
Manage menus
Update your opening hours and online status
Monitor inventory
Many restaurants already use a POS system as the central hub for running their business.
Restaurants with a POS integration typically* see:
43% fewer order cancellations
41% more reliable item availability, thanks to synced menus
15% higher average basket size
*vs. comparable non-integrated venues
What is a POS integration?
A POS integration securely connects your Wolt Merchant account with your POS system (or middleware provider), allowing information to move automatically between both systems.
Instead of updating information in multiple places, you manage everything from the system you already use every day.
What is middleware?
Sometimes, a middleware provider (MWP) acts as a bridge between different business systems, helping them exchange information. Depending on your setup, it can connect your POS, payment systems, inventory tools, customer data, and Wolt.
What changes after you connect your POS?
A POS integration can make everyday operations smoother.
What changes | What it means for you |
Fewer devices | Manage orders through your POS instead of multiple tablets |
Automatic order flow | Orders go directly into your POS |
Less manual work | No need to re-enter orders or update multiple systems |
Centralized menu management | Update your menu once and sync changes automatically. |
Opening hours & availability | Manage directly from your POS instead of separate tools |
Multi-channel management | Run delivery and pickup orders from different platforms, all in one place |
Automatic order acceptance | Wolt can accept orders on your behalf, so your staff doesn’t need to click anything |
Fewer errors | Reduce mistakes caused by manual entry |
Faster operations | Staff can focus on preparing and serving orders |
Integration support | Your integration provider and Wolt can help if you need assistance |
What doesn’t change
A POS integration takes care of the busywork, but a few things still need your attention:
Keep your menu, prices, and modifiers up to date
Manage your opening hours and item availability
Follow your usual invoicing and financial process
It's also worth remembering that if incorrect information exists in your POS, the same information will be synced to Wolt.
Before you get started
Before connecting your restaurant, make sure you have:
An active Wolt merchant agreement
A supported POS system or middleware provider
A complete menu set up in your POS or middleware platform
Your POS or middleware provider can help confirm that everything is ready before you begin.
How long does setup take?
If your POS provider already supports Wolt, reach out to your POS/MWP for next steps and specific timelines to connect your restaurant.
If a new integration needs to be built, the process can take from some weeks to several months, depending on your technical setup and provider.
Disclaimer: Submission of an integration request does not guarantee approval. Wolt reserves the right to review, approve, or decline any integration request at its sole discretion.
Your Wolt contact and integration partner will guide you through the process.
Ready to connect your POS?
If you'd like to connect your restaurant to Wolt through one of our integration partners, reach out to your Wolt contact. We'll help you confirm whether your POS is supported and guide you through the next steps.
Frequently asked questions
Do I still need a Wolt tablet?
In many cases, no. Orders can flow directly into your POS, reducing the need for additional devices. The exact setup depends on your integration partner.
Will my menu update automatically?
Yes. Once your integration is active, menu changes made in your POS can automatically sync to Wolt.
Can an integration prevent mistakes?
It helps reduce manual errors, but it can't correct inaccurate information. If your menu or prices are incorrect in your POS, they'll also be incorrect on Wolt.
Do I need technical knowledge?
Usually not. Your POS provider and Wolt will guide you through the setup process.
Who should be involved in the setup?
Typically, you'll work with your POS or middleware provider, your Wolt contact, whoever manages your restaurant's POS system.