Storefront Loyalty Program

Terms

Effective date:  01.10.2026

The Storefront Loyalty Program (“Loyalty Program”) is the digital Loyalty Program of the Merchant and is offered through its Storefront Page. These Storefront Loyalty Program Terms (“Terms”) are between You (“User” or “You”) and the Merchant and govern the respective rights and obligations in connection with the Loyalty Program. The Loyalty Program is also subject to the applicable Storefront Consumer Terms and Conditions and the Storefront Privacy Policy, as well as all other applicable terms, conditions, limitations and requirements, which shall apply to and be incorporated into these Terms by reference. All terms used herein shall have the same meaning as defined in the Storefront Consumer Terms and Conditions, unless otherwise defined in these Terms. These Terms, together with any applicable terms related to promotional offers made available to You for use with the Loyalty Program, constitute the entire agreement between You and the Merchant relating to the Loyalty Program.

1. Eligibility and Registration

  • Storefront User Account

You may participate in the Loyalty Program if You are at least 18 years old and maintain an active Storefront User Account (“Account”) on the relevant Merchant Storefront Page. Enrollment in the Loyalty Program is not automatic. You join the Loyalty Program by signing up through the Storefront Page and signing in to Your existing Account or creating a new Account. Only one participation in the Loyalty Program per User and Storefront Page is permitted. These Terms will be made available to You as part of that process.

To register an account, You are required to provide certain personal data, including Your name, phone number and email address. Your phone number and email address will be verified using verification codes sent to the respective contact details provided by You. Subsequent logins happen through a code sent to your phone number. You agree to maintain the information on the account accurate, complete and up-to-date. The Storefront-Service credentials are personal. The User shall ensure that any user account credentials and equivalent information required to are kept confidential and used in a secure manner not accessible by third parties. A User may have only one personal user account. If You wish to delete Your account, please contact us by using the contact details of the Merchant.

The User will not: (i) use or attempt to use another person’s personal Storefront account and / or access another person’s personal payment data through the Storefront-Services or use another person’s personal payment information or cards when using the Storefront-Services, without consent of that other person; (ii) create a Storefront account using a fake identity or an identity of another person; or (iii) access the Storefront-Service except through the interfaces expressly provided by the Merchant, such as the Storefront Page and Merchant website.

Where it is suspected that any unauthorized person has become aware of a User’s Storefront account credentials, the User shall immediately inform the Merchant thereof as well as change their credentials as far as necessary. The User shall be responsible for any use of the Storefront-Services and any activity under the Storefront account of the User.

  • Other registration options

You may also join the Loyalty Program in person at a participating Merchant’s venue by scanning the QR code displayed at the venue and signing in to Your existing Account or creating a new Account.

2. Benefits

  • Stamp Card and Discount

You may participate in a digital stamp card under the Loyalty Program and thereby earn discounts. The stamp card may be based either on a specified number of qualifying Orders or on a specified Order value, as defined in more detail in the Storefront Service.

For a stamp card based on a specified number of Orders, each qualifying Order will count towards the stamp card. For a stamp card based on a specified Order value, the Item subtotal after applying any applicable discounts or promotions will be taken into account. For in-store Orders, an Order will only count if You identify yourself using the designated functionality before making payment. Tips, delivery fees, service fees and other surcharges are not taken into account.

The required number of Orders or required Order value, any applicable minimum Order value and the amount of the Discount will be displayed to You in the Storefront Service.

Unless otherwise stated in the Storefront Service, all eligible Orders may count towards the stamp card. Certain item-specific or Order-specific restrictions may apply. 

Once You have reached the required number of Orders or the required Order value for the relevant stamp card, You will receive the discount reward displayed in the Storefront Service for your account. Storing multiple rewards at a time is not possible. The Discount consists of a fixed monetary amount. An Order that has a reward discount attached will not start accumulating a new reward. If a user has made progress on an existing reward, the requirements and rewards will remain the same for that specific stamp card, even if the Merchant ends up changing the overall reward requirements or reward amount. When the in-progress program is completed, a new reward program will use the latest configurations set by the Merchant.

  • Finalization, Adjustment and Disclaimer

Only Orders that are successfully paid and delivered or picked up in the store will count towards Your stamp card. In some cases, it may take up to 48 hours for an Order to be reflected on Your stamp card. If an Order is rejected or cancelled, it will not count. If a non-qualifying Order has already been reflected on Your stamp card, it may subsequently be removed.

Discounts earned through the Loyalty Program are non-transferable, cannot be exchanged for cash or exchanged for another product or service. Discounts may only be redeemed with the Merchant from whom they were earned. The sale, barter, transfer, sharing or assignment of Discounts is not permitted.

If an Order for which a Discount was redeemed is fully refunded, the redeemed Discount will generally be made available again in Your Account.

Orders or Discounts may also be excluded or removed if they were obtained through fraudulent or other abusive activity that violates these Terms or the Storefront Consumer Terms and Conditions.

3. Redemption

Users may redeem a Discount they validly possess towards a subsequent Order with the Merchant from whom the Discount was earned. Discounts may only be redeemed in the country in which they were earned. An earned Discount is Account specific, displayed on the venue page and at checkout, and automatically redeemed on Your next purchase at checkout.

Only one Discount under the Loyalty Program may be stored per account at a time. The Discount may be redeemed together with other applicable discounts, promotions or offers. Certain item-specific or Order-specific restrictions may apply to redemption. Any such restrictions will be displayed to You in the Storefront Service.

4. Expiration of Discounts

A Discount earned under the Loyalty Program will expire 24 months after the date on which it is credited to Your Account. Upon expiry, the Discount will be removed from Your Account and can no longer be reclaimed or redeemed.

An incomplete stamp card will expire if You do not place a qualifying Order with the relevant Merchant for twelve consecutive months. The twelve-month period will restart following each qualifying Order.

You can always check the applicable expiry date in the Storefront Service. 

5. Termination and Modification

The Merchant may modify or terminate the Loyalty Program and these Terms. You will be notified in advance of material changes that affect Your rights under the Loyalty Program. Changes to the terms of a stamp card will generally apply only to future stamp cards. The terms applicable when You started an existing stamp card will continue to apply to that stamp card.

If the Merchant terminates the Loyalty Program, no further Orders can count towards the stamp card. Discounts already earned will remain redeemable for as long as the Merchant’s Storefront Page remains available.

If You delete Your Account, any incomplete stamp card and any unused Discounts will be removed from Your Account. Removed Discounts will no longer be redeemable.